Workplace Essential Skills Programme is about preparing individuals entering the workforce with the key skills required for a successful career.
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Workplace Essential Skills Programme is about preparing individuals entering the workforce with the key skills required for a successful career.
Demonstrate an understanding of company specific service levels
- Teacher: Johannes Motsepe
- Teacher: Monwabisi Tutu
Handle a range of customer complaints in a Contact Centre and BPO
- Teacher: Johannes Motsepe
- Teacher: Monwabisi Tutu
Describe features, advantages and benefits of a range of products or services
- Teacher: Johannes Motsepe
- Teacher: Monwabisi Tutu
Communicate with customers in a Contact Centre and BPO
- Teacher: Johannes Motsepe
- Teacher: Monwabisi Tutu
Collect and Record Information Queries and Requests From Customers
- Teacher: Johannes Motsepe
- Teacher: Monwabisi Tutu
Identify prospective customers and establish their needs
- Teacher: Johannes Motsepe
- Teacher: Monwabisi Tutu
Retrieve and correlate statistical data applicable to Contact Centres
- Teacher: Johannes Motsepe
- Teacher: Monwabisi Tutu
SHOWMAX - LIVE CHAT ASSESSMENT – 05 October 2023
Answer, process on assisting
- Agent greets customer and offers assistance
- Agent provides resolution (all steps and necessary info, including T+Cs)
- Agent offers further assistance and a self service option related to the query
- Agent recommends a product (upsell something)
- Agent closes off the chat (goodbyes)
Introduction to Monitoring and maintaining performance standards in a Contact Centre
- Teacher: Johannes Motsepe
- Teacher: Johannes Motsepe
- Teacher: Monwabisi Tutu
- Teacher: Johannes Motsepe
- Teacher: Monwabisi Tutu
