Workplace Essential Skills Programme is about preparing individuals entering the workforce with the key skills required for a successful career.
Purpose:
A Long Term Insurance Advisor advises clients regarding the use of long-term insurance products to sustain and protect wealth.
Rationale:
This qualification is the result of an industry process where the current unit standard-based qualifications are being re-aligned into Occupational Qualifications. The qualification caters for building competence at Levels 5 and 6. There are three-part qualifications enabling the development of new entrants into the occupation and then catering for the further development as the employees specialise and eventually grow to become fully fledged Financial Advisors.
| Purpose: The purpose of this qualification is to prepare a learner to operate as a Contact Centre Manager. A Contact Centre Manager manages and optimises quality contact centre operations and practices. A qualified learner will be able to:
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Workplace Essential Skills Programme is about preparing individuals entering the workforce with the key skills required for a successful career.
Demonstrate an understanding of company specific service levels
Handle a range of customer complaints in a Contact Centre and BPO
Describe features, advantages and benefits of a range of products or services
Communicate with customers in a Contact Centre and BPO
Collect and Record Information Queries and Requests From Customers
Identify prospective customers and establish their needs
Retrieve and correlate statistical data applicable to Contact Centres
SHOWMAX - LIVE CHAT ASSESSMENT – 05 October 2023
Answer, process on assisting
Introduction to Monitoring and maintaining performance standards in a Contact Centre
