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Available courses

Occupational Skills Programme: Workplace Essential Skills Qualification ID: SP-211009

Workplace Essential Skills Programme is about preparing individuals entering the workforce with the key skills required for a successful career.

Teacher: Dineo Mashigo
Teacher: Njabulo Mtungwa
Teacher: Brian Nyahwa
Teacher: Abulele Zokwe

Long-Term Insurance Advisor (SAQA ID_102022)

Purpose:

A Long Term Insurance Advisor advises clients regarding the use of long-term insurance products to sustain and protect wealth.

Rationale:

This qualification is the result of an industry process where the current unit standard-based qualifications are being re-aligned into Occupational Qualifications. The qualification caters for building competence at Levels 5 and 6. There are three-part qualifications enabling the development of new entrants into the occupation and then catering for the further development as the employees specialise and eventually grow to become fully fledged Financial Advisors.

Contact Centre Manager

Purpose:
The purpose of this qualification is to prepare a learner to operate as a Contact Centre Manager.

A Contact Centre Manager manages and optimises quality contact centre operations and practices.

A qualified learner will be able to:

Manage and control the costs of a contact centre.
Manage and control the operational planning and achievement of operational targets.
Manage personnel employed in a contact centre.
Manage customer and supplier relations.
Manage and assure the achievement of contact centre quality standards.
Manage and control the efficiency of contact centre processes and technology.

This qualification is closely related to the South African Bureau of Standards (SABS), South African National Standard for Business Process Services and Outsourcing/Offshoring Operations (BPSO). This SABS Contact Centre standard provides a quality management framework for contact centres in South Africa.